HOW TO BECOME A GOTV AND DSTV AGENT OR DEALER

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Spencer
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Joined: Mon Nov 06, 2017 6:32 pm

HOW TO BECOME A GOTV AND DSTV AGENT OR DEALER

Post by Spencer » Fri Jan 10, 2020 11:07 am

Multichoice offers every customer the option of GoTV and DSTV coupled with a few value added services. You can follow these steps to become a GOtv or DStv Agent:



1. GET CAPITAL
To become a GOtv and DSTV dealer or agent, you have to pay the necessary fee so you can be trained. If you do not pay this fee, you will not be trained by the company.

To work as a DSTV distributor or agent, the first thing you want to consider is your financial capability.

If you can afford a huge start-up cost, then you may consider setting up your business as a DSTV super distributor or agent.

Otherwise, you would have to start up your business as a DSTV sub-agent.

To be on the safer side, you can start out by initially setting up as a DSTV sub-agent. If you start operating as DSTV sub-agent, and you believe it is something you can do long term, you can then pay the necessary fee to become a DSTV super agent.



2. GET TRAINING
The training requirement of becoming a GOtv or DSTV agent is important. MultiChoice is the parent company for GOtv and DSTV, which offers training for interested individuals who would like to become either accredited or qualified installers.

STEPS TO REGISTER AS AGENT
STEP 1
Download the registration form from DSTV website

STEP 2
Fill out the form and send it to the company e-mail shown on that link.

The training requirements of the company, however, involve the payment of a franchise fee to the company. MultiChoice will also provide you with the necessary required knowledge and materials you need to get started as distributors or agents. To emerge as a qualified installer after the registration, the applicant:

Must attend technical training courses held by Multichoice
Must pass his formal assessment examinations.
Customer Relations
Becoming a DSTV a dealer requires meeting customers from different walks of life. You will meet customers with different needs, personalities and character flaws. There is the cool tempered, easy going guy who merely wants a subscription plan activated. This type of customer is polite and knows exactly what he wants. Your experience with this type of customer is likely to be a pleasant one.

There is also the loud, arrogant guy who feels angered about the DSTV E16 error on his screen. This type of customer would like to revenge or retaliate. Such a customer might complain endlessly about the services you are offering him as DSTV dealer. You act as a representative for MultiChoice, so you are treated badly by this customer. You have to be patient with this type of customer. If you do otherwise, the situation can become ugly really quickly.

As a DSTV dealer, you have to deal with such customers carefully and see that their issues are solved by you. Make sure you find solution to all of their complaints.

To become a successful DSTV distributor, having good interpersonal skills, great customer service, patience helps your customer base grow rapidly.

All these requirements have to be fulfilled for you to become a successful DSTV dealer, especially in Nigeria.
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